Rooms
All our rooms within Shannagh Bay Nursing Home are fully furnished to ensure our residents comfort. Each room has an en-suite and is equipped with a profiling electric bed including pressure relieving mattresses if required.Click here for more on our Rooms.
Help Us Improve
Shannagh Bay Nursing Home is committed to providing a high standard of care and meeting the needs of patients. We would appreciate you taking some time to let us know what you think we do well and where we can make improvements.
We want to hear from you.
If you have a concern, chances are that you are not alone. Your feedback could make us aware of problems that we don?t know about. So, we want to hear from you.
Let's talk.
Please discuss any concerns or questions you have with The Proprietor, Person In Charge or any Staff Nurse. In health care, it is especially important that people understand what is happening and feel comfortable about it. You are welcome to speak to other staff if you have any issues you wish to raise. Alternatively, use the feedback form overleaf.
What to expect.
If you have a complaint, we will respond to it promptly and sensitively. Feedback information is treated as confidential and managed according to privacy obligations. You can play an important role in resolving the problem by providing as much relevant information as possible, such as documents and the names of staff you have dealt with.
The Director of Nursing deals with all complaints and ensures that all serious complaints are brought to the attention of the Proprietor.We investigate complaints thoroughly to know what happened and why, and ways to prevent it happening again.We will keep you informed at all times so you know what is happening.
What we will do.
We will work with you to assess the most appropriate way to resolve the problem and the best outcome. We ask you to consider the outcome you would like and we will strive to provide it. We will provide you with all the facts about what happened and any strategies we have devised to improve our service as a result.
Improving our service.
Compliments and complaints are discussed at staff meetings and monthly meetings of our staff. We work together to find ways to improve and keep staff informed of what has happened.
Taking it further.
HIQA provides independent mediation and conciliation for Complaints about health care services. If the matter is serious they will refer it to the relevant licencing authority. Tel 01 814 7400. Alternatively if you have complained to us and you're not satisfied with our decision on your complaint it is open to you to contact the Office of the Ombudsman. The Ombudsman provides an impartial, independent and free service. By law the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you. The Ombudsman's remit relates to complaints about actions which occur on or after 24 August 2015. The Ombudsman cannot examine complaints about actions which occurred before that date with the exception of complaints from residents eligible to complain under "Your Service Your Say" (Residents whose place is provided under a contract with the HSE). Tel: LoCall 1890 22 30 30 or (01) 639 5600